At Aerobe, customer satisfaction is important to us. We want you to feel confident when shopping with us. Please review our policy regarding returns, exchanges, and refunds.
Returns & Exchanges
If you receive a damaged, defective, or incorrect product, please contact our customer support team for assistance.
Return or exchange requests must be submitted within the applicable return period and are subject to product eligibility and inspection.
Eligibility for Returns
To qualify for a return or exchange:
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The product must be unused and in its original condition.
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Original packaging and accessories should be included.
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Proof of purchase or order details must be provided.
Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us with your order number and clear photographs of the product.
Our team will review your request and guide you through the resolution process.
Refunds
Once an approved return is received and inspected, we will notify you regarding the refund status.
Approved refunds will be processed through the original payment method where available, or another mutually agreed method.
Refund processing times may vary depending on the payment provider.
Return Shipping
Return shipping costs may depend on the reason for the return and the circumstances of your request. Our support team will provide instructions before you send any item back.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible. Orders that have already been dispatched may not be eligible for cancellation.
Contact Us
For return, exchange, or refund assistance, please contact our customer support team through the Contact Us page.
Thank you for choosing Aerobe.